World bank-Madagascar Government Learning System
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The government initiative supported by the World Bank and facilitated by the INPULSE team aims to develop a KM platform for organizing, analyzing and sharing all the knowledge produced by a major governance project in Madagascar (PGDI2). The KM system should be a comprehensive “living organism” that will have the following benefits:

  • Learning system:  the KM system will aim at improving on-going learning during implementation so that information is gathered and translated into knowledge leading to results and impacts.

  • M&E: the system will allow functioning, learning-oriented M&E and information management to accelerate problem-solving and decision-making.

  • Knowledge sharing: The system will create incentives for stakeholders to create and share knowledge in an easy and friendly manner. The system will also facilitate access to information on all the aspects of reforms supported by PGDI 2.

  • Change management:  The system will foster a common understanding and vision among a diverse range of stakeholders and partners involved in implementing the project on KM so that changes will be driven by the stakeholders themselves. For doing that, there will be a continuous mentoring & coaching linked to practical implementation challenges and leadership support for a culture of change.

The Knowledge Management System is designed and implemented around two main axes:

Human-centered: every single element of the KM system (including IT based solutions) will always be based on a deep understanding of the human aspect to better consider people’s needs and build up commitment and capacity to drive KM and learningin a coherent and pragmatic way.

Technology-based: IT based solutions will be proposed to facilitate and streamline KM processes building on the human aspect to allow effective foraand repositories for fast sharing and learning between pairs and across levels.

The process of developing a KM system will be gradual and participatoryto involve stakeholders from the beginning and get their buy-in so that the solutions envisaged will not encounter too much resistance. The approach used will also be based on “learning by doing” so that solutions will be tested and revised during implementation.